SHIPPING & RETURNS

All Fizelle drinks are on pre-order. Shipping begins from 22 January 2027.

This is the date shipping starts, not a guaranteed arrival date.

Enter your delivery address at Shopify checkout to see the available shipping options and charges before paying.

Delivery times and courier details have not yet been confirmed here. Contact us if you need delivery information before ordering.

Love it or your money back. We want your first sip of FIZELLE to feel like pure joy. If this is your first order with us and you’re not completely happy, email charlottesoto@fizelledrinks.com within 30 days of receiving your drinks, including your order number, and we’ll refund your purchase. No hard feelings.

For pre-orders, this 30-day period starts when your drinks arrive—not when you place your order.

Our Love-It Guarantee applies to your first order only. We may refuse a claim where we have reasonable grounds to believe it is fraudulent or involves misuse of the guarantee. This does not affect your statutory rights.

If something isn’t right with your delivery, please email charlottesoto@fizelledrinks.com as soon as possible with your order number and a description of the issue. We may ask for photographs of the cans and packaging to help us resolve it.

We’ll arrange an appropriate refund or replacement in line with your consumer rights. Where you’re entitled to a refund, you do not have to accept a replacement instead. If we need affected items returned, we’ll cover reasonable return costs.

For eligible online purchases of unopened drinks, you can cancel without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days to return them.

Email us for return instructions. You are responsible for return postage when you simply change your mind. If you cancel your entire order, we’ll also refund the standard outbound delivery charge; any extra paid for premium delivery is excluded.

Opened cans cannot be returned simply because you have changed your mind, for health and hygiene reasons. This does not affect our Love-It Guarantee or your rights if the drinks are faulty, damaged or not as described.

You can cancel a pre-order before dispatch by emailing charlottesoto@fizelledrinks.com with your order number. We’ll refund the cancelled order, including any applicable delivery charges, within 14 days of cancellation.

If your order has already been dispatched, the cancellation and returns provisions above apply.

Refunds are issued to your original payment method.

For eligible change-of-mind returns, we’ll refund you without undue delay and within 14 days of receiving the returned goods or evidence that you’ve sent them back, whichever is earlier.

For Love-It Guarantee claims and faulty-item refunds, we’ll issue your refund without undue delay and within 14 days of confirming your entitlement. Your bank or card provider may take additional time to display the payment.

You can cancel your subscription at any time by emailing charlottesoto@fizelledrinks.com.

To avoid your next renewal payment, contact us before that payment is taken. Cancellation stops future renewals. If an order has already been charged or dispatched, let us know so we can help with that order separately under the cancellation and refund provisions above.

This policy and our Love-It Guarantee are in addition to your statutory consumer rights and do not limit or exclude them.